Changes to Terms
The following terms may change without notice to you and will apply to any future orders received. It is your responsibility to know these changes and your continued use of the Thurfy Store site represents your understanding and acceptance of these changes.
Please note that all orders are shipped internationally. Charges may vary based on the contents of the order. International customers should contact their local customs office for further information on current import regulations. Customers recognize they are responsible for paying any applicable import duties and taxes.
Please email customer service in order to find out specific information about your Thurfy Store order - firstname.lastname@example.org
Your order will be delivered by either the United States Postal Service (USPS) or by a US courier. Most orders will be delivered by USPS so the parcel will be received with your regular mail, depending on your order. If you aren’t available when the delivery is made, the mail carrier will leave a card instructing how and where your delivery can be picked up. A signature may be required for larger deliveries.
Canada Shipping and Handling Costs
Most of the time, we require 1 business day to process your order. As soon as we’ve confirmed your information, your order will be shipped via USPS International First.
Arrival time is usually 6-8 business days. Remote Canadian locales may require an additional 1-3 business days for delivery. Clearance in customs may add additional time to your delivery.
All orders are charged in U.S dollars. Conversion rates apply and will vary depending on your bank and credit card company. If you have further questions, please contact your bank or credit card provider.
We do everything in our power to accurately depict the products we sell. It should be noted that the actual colors you see will depend on your monitor. Because the variety of computer hardware used by our customers, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.
All sizes and measurements are approximate and based on US standards. Going by those standards, we make an effort to deliver the most accurate sizes we are able. We have made size charts available on the product pages throughout our website.
We have done our best to provide details, descriptions and prices of products on our site that are accurate. If we feel a product has been misrepresented, we reserve the right to refuse orders.
Prices are subject to change without notice and do not include sales tax and shipping charges which will be added where applicable. Products ordered are subject to availability. There is a delay between order placement and the time when the order is accepted. Due to this, there may be inventory changes in the availability of the product. If availability changes, we will notify you as soon as possible.
Returns or Exchanges
It is your responsibility to return unwanted item(s) to Thurfy Store. Thurfy Store will exchange your products at no charge, one-time (domestic only). Subsequent exchanges are the responsibility of the customer.
You have 7 days from the day your order arrives in the mail to review, and if necessary, return or exchange it. Your return package must be postmarked no later than 7 days from the original USPS/UPS delivery confirmation.
Once we receive your return, Thurfy Store will send you your exchanged item(s) within one business day. If there is any issue, such as the item being out of stock, we will notify you by email or phone as soon as possible.
We are unable to accept returns/exchanges if:
- Item(s) were a final sale item
- Item(s) are in any way defective from the original and salable condition
- Item(s) have been worn or washed
- Item(s) have been altered
- Item(s) do not have the original tags on them
Please follow these instructions when completing a return or exchange:
Place items in a box with email confirmation or original receipt and a note detailing what you would us to do to remedy your situation. We cannot process an exchange or refund without your receipt.
Mail your package to:
612 Main St
Phoenix, OR 97535
Refunds will be issued to the credit card used during your purchase, or in the form of store credit. Refunds cannot be issued to a different payment source than the one they originally came from. Once we have received your returned item(s), we will inspect them and they should be processed within 48 hours.
Unfortunately, we can not give refunds for worn, washed, or otherwise altered items. It should be noted that we cannot refund shipping fees except in cases of shipping errors.
Our restocking fee is $5.00 per item and will be applied to all returns.